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Case Studies


Making the business case for BI: It's about competitive advantage, not ROI Perspective by Al Parisian, CIO of the Montana State Fund Member, Millbrook Executive Customer Council

The Next Chapter in Medicare Compliance An illustration of how mandatory data exchange will allow Medicare to connect the aspects of MSP compliance.

Increasing Profitable Revenues Using Millbrook (A Case Study with The Philadelphia Contributionship) The nature of property and casualty insurance demands that premium growth be orchestrated in such a way that it results in a greater bottom line profitability to the company. Too often, we hear about companies who grow at a rapid pace, only to find later that the business they put on the books hurt them, rather than helped them financially.

Millbrook Drives Strategic Decisions for New York State Insurance Fund PROBLEM SOLVED: NYSIF was having difficulty obtaining reliable, useful and timely information to drive strategic decisions. In many cases, obtaining this information was impossible. Several disconnected legacy systems contained information about our insurance policies and claims.

Cases in point: Penn Mutual Insurance / Millbrook Oh, those pesky boards of directors. They're always asking, "Why, why, why?" They want to know why the company is losing money on policies in Delaware and New Jersey but not in Virginia and Maryland. They expect you to come up with the answers to those questions without a 500-page report. They want it short, sweet, and direct. And they want it now.

Insurance & Technology: 2003 STATE OF THE INDUSTRY REPORT Financial Systems: Drilling Down in Oklahoma Although Oklahoma Farm Bureau Mutual Insurance Co. (OKFB) initially installed its data warehouse to support actuaries, it is having big payoffs for all business users who need access to financial data.

Insurance & Technology: 2003 STATE OF THE INDUSTRY REPORT Financial Systems: Responding to the Triple Whammy The insurance industry has been hit with a triple whammy over the past couple of years: a bad economy that hurts investment income, more scrutiny on financials from regulators, and more regulations in all lines of business. And things are not likely to get any easier.

Frequency vs. Severity – learn how the CEO of a multi-line carrier determined the cause of an increase in losses and prevented a change in rating.

Policy Pricing – learn how a large carrier reevaluated its underwriting practices and the appropriateness of discretionary discounts, resulting in a refined pricing strategy.

Inflated Case Count per Examiner and the Bottom Line – learn how a large carrier managed and eliminated abnormally heavy caseloads.

Data warehousing: An IT idea whose time has come? More companies are using it to save money and boost revenues Some IT projects, like security and system optimization, are so ingrained in corporate computing that hardly anyone questions their budgets or importance. But other IT projects, such as data warehousing, are still seen as discretionary programs that haven't yet been pegged as critical business practices. That view could be changing, however.

Business Intelligence: One Version of the Truth Talk about chaos. For decades, corporate executives have made strategic business decisions based on information deduced from multiple reports that IT compiled by summarizing sets of frequently conflicting data. Business intelligence systems promise to change that by, among other things, pulling data from all internal systems plus external sources to present a single version of the truth.

Cover Story - Technology For Insurers: Are You Gambling With Your Data? On its surface, the data warehouse concept seems simple and logical enough: A single place where anyone who needs the right data can get it, analyze it, drill down into it, or manipulate it for competitive advantage.

Technology For Insurers: A Meeting of the Minds In today's digital age, insurance executives and agents need both current and historical data. Unfortunately, much of that data resides in their company's mainframes, and it is difficult to get the information to the desktop in a consistent and usable format.

Data Mining for Dollars Claims is the last area insurance companies would go looking for revenue generation, and subrogation has traditionally not been a focus area for funding. It's not that insurance companies don't want the dollars rightfully owed them by other carriers whose policyholders were at fault, but mining heaps of paid claim files is a dodgy cost/benefit proposition.

Knowledge Is Power Q: Knowledge management (KM) is often misunderstood. What is KM in insurance? Q: How has KM evolved over the years? Where is KM today? Q: With such a strong focus on ROI, is getting funding for KM difficult in today's economy? If so, why?

Visit Articles of Interest to find links to several magazine articles that Millbrook has been featured and referenced, as well as other industry related articles.

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