Inflated Case Count Per Examiner and the Bottom Line

Issue:  This Customer was concerned that they had an abnormally heavy caseload per case manager.

Solution:  Using BEACON they determined that in December 1998, of the open cases, 19% were classified as inactive open cases (cases that were open, but had no financial activity for an extended period of time).  Millbrook introduced this measurement into BEACON as a means for the Customer to manage closing claims.

Result:  By using BEACON to proactively identify and manage all claims this customer was able to decrease the inactive open claims.  Within the first year, the inactive open claims decreased by 62%. From December 1998 through December 2000 the Customer realized a 20% decrease in all open claims and an 82% decrease in inactive open claims.  This decrease in open claims resulted in a significant reduction in their loss reserves.  The Customer was able to reflect this change on their balance sheet. Case manager caseloads were also brought into a more realistic perspective.

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